FRAN DAN - SINCE 1939 FRAN DAN Bolt and Screw

 

Frequently Asked Questions and Answers

 

1. Can I walk in to the warehouse directly and purchase fasteners?

Absolutely. Any customer, small or large, is more than welcome to come to our facilities to order or pick-up fasteners. For driving directions, click here.

2. What types of shipping services do you have available?

Within the Greater New England area, we try to use our fleet of trucks. If that is not possible, we choose the most economically efficient method, usually utilizing UPS or LTL (Less than Truckload) carrier. We also have strategic partnerships nationwide that allow customers to pick-up or ship-out orders to reduce freight charges.

Truck shipment orders are prepaid $750 east of the Mississippi and $1000 west of the Mississippi.

3. How do I get to the main warehouse facility?

For driving directions to our facility, click here.

4. What are your hours of operation?

The sales department is open Monday through Friday from 6:30 a.m. until 5 p.m. EST. The sales counter is open Monday through Friday from 7:00 a.m. until 5 p.m. EST. We also offer 24 hours a day, seven days a week, emergency service.

5. How are shipping charges calculated?

Shipping varies according to product type, method of transportation and destination - we will send it the most economical way.

6. How can I check on an order I that has been placed to find the status of the shipment?

Call the sales department, and they can track your order to give you an instantaneous response.

7. How can I place an order or quote inquiry?

To place an order or quote inquiry, you can either download and fax or submit online an order form or quote inquiry. In addition, you can call directly to speak to a sales rep. Or, you can email a sales team member at sales@frandanbolt.com - whichever is easier for you.

8. Do you take special product orders?

We carry a vast inventory of standard and specialty fasteners that will meet most of your needs. If you have a special order print, provide us with a drawing or the project specifications, and FRAN-DAN will have it custom manufactured for you.

9. How long will it take to receive my order?

We have a fill rate of 98% per order. Therefore, will call orders can be ready moments after the order is placed. UPS and FedEx orders will be shipped the same day if the order is placed by 3:00 p.m. EST. Carrier and truck shipments will be made the same day, if the order is placed by 2:00 p.m. EST. After 2:00 p.m. EST, carrier and truck shipments will be made the following business day. If FRAN-DAN is delivering your order via one of our trucks, you will have your order the next business day.

10. Is there a minimum piece quantity on purchases?

No. We do ask that you try to purchase box quantities, when applicable. Please ask a sales associate for box quantities on your specific order.

11. What are your terms of payment? Do you accept credit cards?

Our standard payment terms are Net 30 for established accounts. We accept Visa and Mastercard.

12. Is there a minimum charge for purchases?

There is a $25 minimum charge on credit card purchases. There is no minimum purchase for established accounts.

13. What is your return policy?

All claims are limited to the amount of the invoice and must be made within 10 days. Unauthorized returns will not be accepted. A handling charge of 20% will be made unless FRAN-DAN is at fault. Material to be returned must be in its original packaging and in full container quantities. It must be in salable condition.

14. Do you offer any other special services?

In addition to our value added services, we will be more than happy to have one of our salespeople come to your location and customize a fastener program that is suitable to your company's needs. Your sales person can then set up a schedule, convenient for you, to return and maintain your fastener supply. You can call directly to speak to a sales representative or email a sales team member at sales@frandanbolt.com.

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FRAN-DAN BOLT & SCREW CORP. | 188 Charles Street | Cambridge, MA 02141
Phone 617-547-1503 | Toll Free 1-800-856-6100 | Fax 617-547-0127